Shipping Policy

Last updated: 1st August 2025

At All Things Indigo (ATI), every product is a labour of love — handcrafted by skilled artisans using time-honoured techniques. Because of the artisanal nature of our pieces, shipping timelines may vary slightly, but we strive to bring you your chosen pieces as quickly and safely as possible.

🌍 Shipping Locations

We currently ship:

  • Across India

  • Worldwide USA, UK, Middle EAST

  • If your country isn't listed at checkout, feel free to reach out to us at contactus@allthingsindigo.com and we’ll do our best to assist you.

🇮🇳 Domestic Shipping (India)

  • Shipping Time: 2-3 business days after order confirmation

  • Shipping Fee:

    • Free shipping on orders in within India

    • International shipping charges will apply

  • Dispatch Time: Most orders are dispatched within 2 business days

Note: Each product is made and packed with care. Since many items are made in small batches, slight delays may occur during high-volume periods. We appreciate your patience.

International Shipping

  • Shipping Time: 7-18 business days (varies by destination)

  • Dispatch Time: 3 business days after order confirmation

  • Shipping Fee: Calculated at checkout based on weight and destination

Duties & Taxes:
Customs duties, import taxes, and fees may apply based on your country’s regulations. These are the responsibility of the recipient and are not included in our prices or shipping fees.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or WhatsApp. You can track your package in real-time using the courier’s tracking portal.

📍Delivery Partners

We work with reliable courier services like Delhivery, Bluedart, DTDC, India Post, and DHL/Aramex/FedEx for international deliveries.

Packaging

All products are carefully wrapped in secure packaging to ensure safe delivery and minimal environmental impact.

Delays & Exceptions

While we aim to meet all delivery timelines, there may be unexpected delays due to:

  • Public holidays, regional strikes, or natural disruptions

  • Remote location delivery schedules

  • Customs clearance in the destination country

In such cases, we’ll keep you informed proactively.

Address Accuracy

Please double-check your shipping address before placing an order. We cannot be responsible for lost or delayed shipments due to incorrect or incomplete addresses.

📞 Questions?

For any shipping-related questions, reach out to our customer service at:
📧 contactus@allthingindigo.com

📱 +91 9208672798